As the office manager at Thompson Insurance for the past 15 years, Waletta recognizes the shift in insurance customer service. Automation is replacing personal contact at many companies, but for Waletta positive and thorough customer interactions is the priority. Prior to joining the team at Thompson Insurance, she served clients as a sales representative quoting and writing new insurance policies at Titan Insurance, and Hartley Insurance. Waletta’s time as an insurance agent, office manager and customer service representative has garnered her 30 years of experience solving problems with compassion. In her spare time, she enjoys her husband of 40 years, 4 children, 10 grandchildren and 1 great-grandchild.