As a customer service representative at Thompson Insurance located in Anderson, Indiana, Michelle Taylor assists walk-in clients, handles customer requests over the phone, as well as ensures customers have access to their agent. With more than 10 years of customer service experience, Michelle believes that the most important quality of an insurance customer service representative is empathy. Her time at Thompson Insurance, Sherwin Williams and the Brownsburg Parks and Recreation Department strengthened her view that each of her positions have been about creating positive touch points and solidifying relationships, not just selling products or services. Michelle lives in Anderson, with her husband Brandon, and children, Caleb and Maeve.